Intelligent, Next Generation Computer Aided Dispatch(CAD)
Next Generation Computer Aided Dispatch
ezCAD™ is an innovative multi-agency, Next Gen 9-1-1 Computer Aided Dispatch(CAD) records system built on Microsoft’s® .NET and SQL Server technology. Designed with intelligence in mind, ezCAD automatically accomplishes many tasks that require additional dispatcher interaction when using other software. By the time the dispatcher accepts the call they know the complete history of the person, the address, and the previous calls from each entity. And, with our ezCommunicator product, ezCAD can automatically text, page, fax and/or email call information to the right responder, including Next Generation 9-1-1 ‘calls’. ezCAD provides the ability to pre-configure “Case Call Routing” scenarios that automatically perform legacy manual operations based on the situation. For instance, one Case Call scenario will decide which unit to dispatch by matching the ESN and call request. Another may automatically dispatch the coroner, the sheriff, and the Chief of Police, along with EMT’s, as well as emailing an alert to the Captain all due to an incident involving a death at the scene. Numerous features that are add-on’s to many other systems on the market today are standard with ezCAD. ez911 has worked closely with actual dispatchers to develop this intelligent work-flow for dispatching, streamlining steps and reducing distraction, allowing dispatchers more time and better focus to work their emergency. ezCAD integrates advanced mapping and GIS technology, as well as automates and integrates management reports and record-keeping functions.
Benefits at a Glance
Next Generation CAD built on Microsoft’s .NET and SQL Server Technology GIS-based Map Management Tools Intelligent and easy-to-use Recommends best-scenario response based on geographic zone, call type, incident location and available resources Automated recording of incident history, such as unit status, events, radio log details Call Routing Pre-configured Automatic Call Case Routing Scenarios
ez911 Enterprise Computer Aided Dispatch(CAD) Add-Ons
When Communication is Critical
ezCommunicator, a Next Gen 911 product, runs on a server and does not require your dispatch stations or operators to have an Internet connection, unless you want them to have one. As the name implies, ezCommunicator understands, routes or generates a page, email, text message, or fax, automatically and easily, including various combinations.
The World at Your Fingertips
ezMap ALI™ offers quick and easy one-touch access to the information operators need most.
At ez911, we believe finding the right information should be a snap, no matter the situation. ezMap ALI gives you all the information you need to make the right decisions, especially when time is of the essence. The information is presented in a simple, easy-to-understand manner. From the name of the occupant, to a subdivision name, even which side of the street the location is on and a photograph, everything in ezMap ALI is organized. Getting vital information to the right resources is now faster and easier than ever.
See the Big Picture
When lives are in jeopardy or when seconds count, the proximity of a unit to an event is crucial. By utilizing ezMap™ AVL, the dispatcher has a much clearer view of where units are at any particular moment in time, allowing the dispatcher to dispatch the unit closest to any particular event.